Centristic Privacy Statement revised as of May 2, 2024


Centristic, its affiliates and group partner companies (“we”, “us”, or “our”) recognize the need for protection and management of your information. We have therefore adopted this Privacy Statement to assist you in understanding what information we collect and how that information is used and shared. This Privacy Statement applies to the information we collect when you access any of the Centristic websites that reference or link to this Privacy Statement, or when you provide any non-public information to us. If you are an employee of Centristic, you may review the employee-specific privacy policy which can be found in your employee onboarding packet.

In many instances, the information we collect is “personal information” as that term is defined under various privacy laws.  Personal information is generally information or data that can be used to identify or contact a specific individual, such as name, address, email address, phone number, device identifiers, and other information when linked or tied to a specific person’s device or account.

Before you access any Centristic website, such as https://www.centristic.com (a “website”), purchase or use Centristic Products, or provide any non-public information to us, you should review this Privacy Statement to understand our information collection and use practices.

Information We Collect

We collect certain categories of information about you and the device that you are using, particularly when you visit our websites but also when you use or purchase Centristic Products, when you provide us information to deliver you newsletters and other communications, when you contact us with inquiries, or when you register for a webinar.

In particular, we collect:

Contact Information: Contact information is information or data that can be used to identify or contact a specific individual. For example, when you access our websites or use Centristic Products, we ask you to provide certain contact information when you create an account, such as your name, address, phone number, e-mail address, user IDs and passwords, contact preferences, educational and employment background. If you do not wish to provide the information requested, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.

Payment Information: If you purchase Centristic Products from us, you will need to provide us with payment information. This may include billing and other transaction information, credit card numbers, or other financial information that we can use to ensure proper payment for the services you are purchasing.

Automatically-Collected Information: As is true of most websites and SaaS platforms, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

Tracking and Location Information: We may collect and/or track certain information that is derived from the use of Centristic Products such as usage patterns, travel patterns, web site page views and traffic patterns. We may use this tracking and location information for statistical purposes to improve Centristic Products and to help users manage their environment and infrastructure more efficiently, and sometimes for investigative purposes.

Mobile Device Information: When Centristic Products are deployed to mobile devices via a Centristic Application installed on the device, our servers automatically record information that may include: the MAC (Media Access Controller) addresses from the network card in or used with your devices; web requests, Internet Protocol addresses, phone numbers, browser types, browser languages, the date and time of request; and other information regarding internet connection activities. In addition, the information collected and tracked depends upon the system configurations chosen by the administrator and the options enabled by the users and may include device location, device identifier and device user name; status of the mobile device SIM card; MAC addresses and device serial numbers; phone number, signal strength, cell tower, carrier, IMEI#, and other WWAN attributes; first and last name and email address of device user; device check-out/check-in; who uses which device as well as the physical status of the device at the start of a shift and then again at the end of a shift; applications loaded on the device; real-time GPS location tracking and mapping, including analysis of location data and history; or mobile device remote control, including screen capture. The administrator of the device can perform partial or complete erasure of data on user devices, including restoring the device to its factory default. The mechanisms that allow smartphones and mobile devices to be monitored run in the background of the devices. Individuals are notified that these functions may occur but may not be aware when these functions are occurring in real time.

Centristic Blog: If you use our blogs or any community forum on our websites, you should be aware that any information you submit (including personal information) can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. Although we are not responsible for the information you choose to submit in these forums, we will use reasonable efforts to remove that information from our blogs or community forums (or if we are unable to do so, we will tell you why), provided that you make such a request through our website.

Images: If you attend one of our live events, we may publish your image (in any form including photograph, film or livestream) on a Centristic website, in print, via social media or other publication. We are the owner of any copyright and other intellectual property rights in such images. If you upload images into our live event-related applications, we may retain, store and/or use these images.

Telephone Calls: From time to time, we may record phone calls for various purposes including customer service, fact confirmation and quality assurance. If you are in a jurisdiction which requires notice and opt in consent to record, we will provide a mechanism for you to do so.

Backed Up Content:  Many Centristic Products provide for the backup and/or storage of customer information (“Backed-Up Content”) as a Product feature. Backed-Up Content may include the personal information of customers, the clients of those customers, and the end-users of the customers and clients.  Centristic collects Backed-Up Content under the direction of its customers, and often pursuant to settings and configurations in the Centristic Products that are controlled by customers.  Centristic has no direct relationship with the individuals whose personal data is found in the Backed-Up Content and processed by Centristic customers.  Further, Centristic generally is not aware of the information found in the Backed-Up Content. If your data is contained in Backed-Up Content and you no longer wish to have your data processed by Centristic, please contact directly the customer (or client) that you interact with for removal of your information from Backed-Up Content. We may transfer Backed-Up Content to companies that help us provide our services. Transfers to subsequent third parties are covered by the service agreements with our customers.

Aggregated Data. To better understand and service our customers, we may compile, aggregate, and anonymize personal data which we may share among our group partner companies to: improve the functionality, service, safety, and reliability of our Products; to understand and analyze use, demand, and general industry trends, and; generally for any purpose related to our business. Such aggregate information does not contain personal information and may be derived from information provided by customers, from the use of Centristic Products or from passive data collection techniques described herein.  Aggregated Data that does not include personal information may be shared with third parties; Centristic does not sell its customers or end users’ personally identifiable information to third parties.

Marketing Data.  We collect marketing data when you visit our websites, when you provide it to us (for example, on the phone, in person or by webform), when you register for or attend an event or when we collect it from public databases, partners, social media sites or other third parties.  We are the controller of marketing data that we collect.  Marketing data includes your contact information and “automatic identifiers” like IP addresses, geographic locations, browser type, operating system.  We use marketing data to fulfill the purpose for which it was collected (for example, to send requested information, schedule demos, register for events and respond to questions).  We also use marketing data to send marketing material about our products and services.  We do not sell our marketing data.

Employment Recruitment Information.  When we are recruiting for positions within Centristic or its affiliates, we collect data about candidates which may vary based on the nature of the position, the candidate’s location and how far in the recruiting process a person advances.  Such data may include contact information, resumes, qualifications, skills, educational history, interview notes, test or assessment results, background check results and other biographical information.  We are the controller of the data that we collect when we recruit candidates.  We collect some of this data directly from you, and also from recruiters, third-party employment sites, social media, personnel referrals, prior employers, references, Centristic employees that you interviewed with, recruiting events and other sources.  We use this information to identify and evaluate candidates for positions within our company, to comply with our legal and compliance obligations, and to improve our recruiting practices.  We may share recruiting data among our affiliated companies and with third party service providers that help us in our recruiting efforts.

Cookies, Beacons and Similar Tracking Technologies

Tracking Technologies.  Cookies, beacons, clear gifs and other similar technology (collectively, “Cookies”) are placed on your computer, smartphone or other device when you visit a website. Like many other website operators, Centristic works with third-party service providers and partners (including marketing partners, customer service providers, and others) to use Cookies for a number of purposes. For example, these technologies are used in:

  • Analyzing site usage trends;
  • Administering and providing functionality to the site;
  • Tracking users’ movements around the site;
  • Gathering demographic information about our user base as a whole;
  • Saving your shopping cart; and
  • Identifying users to remember user settings (e.g. language preference).

(collectively, “Tracking”).

Analytics, Targeting and Remarketing:  We partner with third parties for analytics services (such as Google Analytics) as well as for remarketing services (such as Google, Bing, Facebook and G2) to: (a) allow Tracking on our Websites; (b) display advertising on our Websites; and/or (c) or provide advertisements about Centristic on other sites that you may visit (“Remarketing”).

Opting Out.  You can control the use of Cookies (and thereby, control Tracking and Remarketing) at the individual browser level as well as through changes to the “cookie preference” features of our Websites. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. If you disable Cookies, you may still visit our Websites, but your ability to use some features or areas of our Websites may be limited.

How We Use the Information We Collect

We generally use the information we collect to provide and enhance Centristic Products and to operate our business.  Such activities may include, but are not limited to:

  • billing and other accounting functions, and processing your transactions;
  • establishing accounts and contacting you regarding important information about your Product instances including notices and updates;
  • providing technical support and answering other questions you may have;
  • editorial and feedback activities;
  • marketing and promotion (including providing your contact information to third parties with whom Centristic has a relationship);
  • enforcing agreements;
  • investigative and law enforcement activities;
  • security and IT management;
  • statistical analysis;
  • product development;
  • conducting surveys, contests and promotions;
  • analyzing Centristic Product and website use;
  • responding to your inquiries; monitoring and maintaining our network, and;
  • addressing issues that may arise concerning claims of abuse or inappropriate activity.

By providing us with your wireless phone number and agreeing to the prompts, you agree and acknowledge that Centristic may send text messages to your wireless phone number for any purpose, including marketing. You may ask us to stop text messaging at any time by texting “STOP.”

Some of the information we collect allows us to differentiate users on our network, and in some cases, we act as a pass-through for certain pieces of information to obtain authentication for Internet access. We may compile and otherwise use for any purpose any usage data or other data as set forth in the Centristic Master Agreement or such other agreement(s) that may exist between you and Centristic (“Service Agreements”), including information that we may receive by providing support or professional services to you. If you have purchased Centristic Products, please refer to the Service Agreements to which you are party for further information regarding how we collect and process usage data. If our use of your data is governed by the European Union’s General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”) or under other similar privacy regulations, you should know that we rely on the following legal grounds to process your personal information:

  • Performance of a contract – To the extent you have purchased Centristic Products, we may need to collect and use your personal information to perform the services which you have purchased. For example, we may use your personal information to respond to requests you make via our website and provide you with such services, and your personal information may be contained in Backed-Up Content.
  • Compliance with law – In certain circumstances we may be required to process your data to comply with legal obligations to which Centristic is subject.
  • Consent – Some of the personal information we collect is provided by you voluntarily, for example when you sign up to join a mailing list or register for an event, and is therefore collected and used with your permission. To withdraw your consent to such use, you can  make such a request through our website.
  • Legitimate interests – We may use your personal information for our legitimate interests, such as to improve Centristic Products and the content on Centristic websites.
  • Vital interests – We may use your personal information to protect the vital interests of you or of another natural person.
  • Public interest – We may also use your personal information when processing is necessary for the performance of a task carried out in the public interest.
  • Notification – We may also use your contact information to keep you and others who have provided us with their contact information up to date on recent product and service developments. It you wish us to stop using your contact information in this manner, you can make such a request through our website or the received communication.

How We Share Information We May Collect

We occasionally hire other companies to assist us in providing Centristic Products and running our business which may include, for example: handling the processing and delivery of mailings; providing customer support; hosting websites; customer billing; processing transactions; producing events; or performing statistical analysis of Centristic Products. Those companies will be permitted to obtain only the information they need to fulfill their obligations to Centristic. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

We may disclose any information we collect from you if we believe such action is necessary to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by other laws, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure in necessary to protect our rights, protect the property or safety, investigate fraud, avoid damage, or comply with the law.

If we are acquired by or merged with a third party, or if we buy or sell a third party, in most instances this will be announced on our website. In the even of a sale, merger, reorganization, dissolution, or similar event, personal data may be part of the transferred assets.

California Consumer Privacy Act (“CCPA”) Data Collection Practices

The CCPA requires that we provide a description of data collection practices, including specific categories. The following table is provided:

Categories of Personal Information We Collect

Business Purposes for Which Information May be Used/Disclosed

Parties to Whom Personal Information May Be Shared.

Identifiers such as name, email address and unique identifiers tied to your browser or device.

Protection against security threats, abuse, fraud and illegal acts. We use and disclose information to detect, prevent and respond to security incidents and for protection against other malicious, deceptive or fraudulent activity.

Service providers such as security service vendors.

Commercial information such as your payment information.

Billing, analytics and auditing.  We use information for billing purposes, to understand how our services are used, and to fulfill obligations to our customers.  We may also disclose non-personally identifiable information for auditing purposes and similar billing-related purposes.

Service providers, such as trusted businesses or persons that process information on our behalf based on our instruction and in compliance with our Privacy Statement and any other appropriate confidentiality and security measures.

Internet, network, and other activity information.

Maintaining our services.  We use information to provide services and ensure they work as intended, such as tracking outages or troubleshooting.

Service providers, such as vendors providing security and monitoring services.

Accessing and Changing Your Personal Information: Data Subject Access, Correction, and Deletion Requests under the CCPA, GDPR and other Privacy Laws

Depending on the relevant jurisdiction, you may have certain rights granted to you by law with respect to the personal information Centristic and others have collected about you. For example, if the GDPR or CCPA applies to the data we have collected about you, you may have the right to access and correct such data, to object to the processing of data, and to request that any information we have about you be erased.  Please make this type of request through the website or by calling toll free at +1 (954) 488-2643. We will respond to your request within a reasonable timeframe, but no later than one month after you submit the request unless applicable law allows or requires otherwise.

To protect your privacy and security, we may require steps to verify your identity, such as a password and user ID, before granting access to your data.

Third Party Sites and Services

Third parties with links from Centristic’s websites (“Linked Sites”) have their own privacy policies which can be obtained from those third parties. All such third parties that have a business relationship with Centristic are encouraged to participate in industry-standard privacy initiatives and take a responsible attitude towards customer and consumer privacy.

We do not have control over the policies or practices of third parties or Linked Sites, and we are not responsible for the privacy practices or content of those sites. We recommend and encourage you to always review the privacy policies of those third parties before you provide any personal information or complete any transaction with such parties.

Our website also includes social media features, such as the Facebook “Like” button and widgets and the “Share this” button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website, therefore your interactions with these features are governed by the privacy statement of those third parties.

Collection and Use of Children’s Personal Information

Centristic does not knowingly collect or use personal information from children under the age of 13, or equivalent minimum age in the respective jurisdiction. We encourage parents and legal guardians to closely monitor their children’s internet usage and to never provide personal data without their permission.

Other than information held in Backed-Up Content, if you believe that Centristic has personal information on your child under the age of 13, or equivalent minimum age depending on jurisdiction, please immediately contact us through Centristic’s website and we will take steps to delete that information from our systems.


Centristic takes information security seriously and uses reasonable measures to protect your information from unauthorized access.

When you place orders on our websites, your order information, including your credit card number and delivery address, is transmitted through the Internet using Transport Layer Security (TLS) technology. TLS technology causes your browser to encrypt your order information before transmitting it to our secure server. We use a variety of other security technologies depending on the situation to help protect your information from unauthorized access, use, or disclosure, such as physical access controls, TLS, Internet firewalls, and network monitoring. However, no security system is fully secure, and therefore we cannot guarantee the security of your information or assume liability for improper access to it. By continuing to use our websites and Products, you accept a level of vulnerability despite the security measures we employ and understand that we are not immune to security breaches, viruses and other such threats and risks.  If you use a password to help protect your information, it is your responsibility to keep your password confidential, change the password frequently and use a strong password. We strongly recommend that you do not share this password with anyone.

Data Retention

We will retain your information for as long as your account is active, as needed to provide you with the Centristic Product, and/or as provided by law. After your account is closed, we may continue to communicate with you about Centristic Products or give you important business updates that may affect you unless you have opted out of receiving such communications.  If you wish to request that we no longer use your information to provide you Centristic Products, contact us through this website. We will retain and use your information as necessary to comply with our legal obligations, for security and fraud prevention, to resolve disputes, and enforce our agreements. We set retention timeframes based on the type of data.

We will retain Backed-Up Content for such periods as described in the applicable Centristic Product Specifications.  Such periods are often configurable by Centristic customers as part of the Product offering.

Communication Preferences

You can stop delivery of promotional e-mail or other Centristic communications by contacting Centristic through this website or by using the Opt-out options in the received communication. Additionally, when you purchase Centristic Products, we may deliver non-promotional communications related to those products or services which may not be canceled unless you cease use of the product or service.

Onward Transfer of Personal Data

With respect to transfers of Consumer Personal Data to third-party Processors, Centristic (i) enters into a contract with each relevant Processor, (ii) transfers Personal Data to each such Processor only for limited and specified purposes, (iii) ascertains that the Processor is obligated to provide the Personal Data with at least the same level of privacy protection as is required by the DPF Principles, (iv) takes reasonable and appropriate steps to ensure that the Processor effectively processes the Personal Data in a manner consistent with Centristic’s obligations under the DPF Principles, (v) requires the Processor to notify Centristic if the Processor determines that it can no longer meet its obligation to provide the same level of protection as is required by the DPF Principles, (vi) upon notice, including under (v) above, takes reasonable and appropriate steps to stop and remediate unauthorized processing of the Personal Data by the Processor, and (vii) provides a summary or representative copy of the relevant privacy provisions of the Processor contract to the Department of Commerce, upon request. Centristic remains liable under the DPF Principles if Centristic’s third-party Processor onward transfer recipients process relevant Personal Data in a manner inconsistent with the DPF Principles, unless Centristic proves that it is not responsible for the event giving rise to the damage.

Changes to this Statement

We reserve the right to modify this Privacy Statement at any time, so please review it frequently. If We make material changes to this Statement, We will notify you here, by email, or by means of a notice on Our home page prior to the change becoming effective. Your continued use of Centristic Products or websites or communication with Centristic constitutes your agreement to this Privacy Statement and any updates.

Contacting Us

If you have questions or concerns, you should first contact the Centristic Privacy Administrator by calling +1 (954) 488-2643 or send mail to Centristic Attn: Privacy Administrator 5645 Coral Ridge Dr, Coral Springs, FL 33076.